ExxonMobil emerged from a series of mergers and acquisitions as an exceptionally large, exceptionally complex organization that spans the globe. Reflecting the complexity and dynamic nature of the organization, the Human Resources group within ExxonMobil were challenged, as a shared resource and service for the enterprise, by a number of legacy systems for performance management, benefits administration and myriad other employee requirements. My team partnered with XOM to streamline their digital self-service employee experiences, including consolidating multiple legacy systems (with. corresponding accounts and logins) and developing a content strategy to manage policies and procedures content.
Below are a few samples of the artifacts developed during the design thinking process. This collaborative approach included partnering with XOM's Design Thinking leads, developing core experience strategies, designing and executing design research (both generative and evaluative) with employees, and delivering a vision in the format of a series of strategic recommendations and a clickable prototype.